Instead, the CyberLink development team will analyze the report and try to fix the issue in future updates. Before contacting Technical Support, please also prepare and include the information listed here. The more info you give us, the more we can understand your issue and the better the service we will provide.
If your program crashes or closes but you did not see the CyberLink Issue Reporter window, please provide the event log files to us. Click here to see how to generate an event log.
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CyberLink Member Zone. Sign In. Want the newest updates? You may read it here. In this guide, we will cover some troubleshooting steps regarding Power Director 9 and Windows Some common troubles that occur when running this software on a Windows 10 machine including the software crashing on start-up, and the software crashing in the middle of a project.
Both instances are no fun but below, you will find some ways to resolve these issues! If Power Director 9 is crashing upon startup on your Windows 10 computer, then there are a few steps that you can take to try and resolve this issue and get Power Director running normally again.
How can I preview a clip in PowerDirector project timeline? Where can I change the project aspect ratio in PowerDirector ? Where can I find the stock videos I downloaded for PowerDirector ? How do I enable the project timeline preview volume dB meter? What video profiles can I produce a video? How do I modify the texts in a Motion Graphic Title? Why can I no longer directly upload or download my photos from Flickr via CyberLink products?
Can I use the video codec e. What are the minimum system requirements for CyberLink PowerDirector 17? What are the supported file formats for CyberLink PowerDirector 17? Can I use the 3rd party media content e. Why can I no longer upload my photos or videos to Facebook via CyberLink products directly?
Which cameras do CyberLink PowerDirector 16 support? What are the minimum system requirements for CyberLink PowerDirector 16? What are the supported file formats for CyberLink PowerDirector 16? What can I do when CyberLink programs crash after installing the latest Windows 10 update?
Which cameras do CyberLink PowerDirector 15 support? What are the minimum system requirements for CyberLink PowerDirector 15? What are the supported file formats for CyberLink PowerDirector 15? What video profiles in the Produce window are available for a video project in CyberLink PowerDirector 15?
What are the minimum system requirements for CyberLink PowerDirector 14? What are the supported file formats for CyberLink PowerDirector 14?
The particle effects that were created in PowerDirector 13 build or before, behave incorrectly when I apply them in build or later. After installing the CyberLink PowerDirector 13 box version, it crashes at launch. What should I do? Which cameras do CyberLink PowerDirector 13 support? Error: "Titler can't work due to low GPU capabilities. What does that mean? Warning: "Before you proceed, please check with the device manufacturer that the BD player the disc will be played on supports the selected profile".
What is project library and how does it work in CyberLink PowerDirector 13? How can I create a custom alpha transition using my own photos? How can I sync clips by audio, which were recorded at the same time with more than one camera, in CyberLink PowerDirector 13 timeline?
What are the new features in CyberLink PowerDirector 13? What are the minimum system requirements for CyberLink PowerDirector 13? What are the supported file formats for CyberLink PowerDirector 13? How do I install and use content or creative design packs on my platform?
PowerDirector 12 crashes when creating a title effect with Arabic and non-Arabic text in the same title text item. General troubleshooting for installing or uninstalling CyberLink PowerDirector Why is the video preview quality not as good when previewing my project on the timeline in CyberLink PowerDirector?
The render preview progress bar keeps showing up while I am editing my project in CyberLink PowerDirector, why? What does render preview do in CyberLink PowerDirector? What is the difference between bit and bit of CyberLink PowerDirector? What are the minimum system requirements for CyberLink PowerDirector 12? What are the new features in CyberLink PowerDirector 12?
I have problems installing CyberLink PowerDirector 11 from a disc. Gerneral troubleshooting the installation for CyberLink PowerDirector Error code eA I receive this error when burning discs in CyberLink PowerDirector. Error code: eEB I receive one of the error codes during the burning of a disc. Error code: eE. Error: "Media Source Error" pops up while previewing video or producing video. What are the minimum system requirements for CyberLink PowerDirector 11?
What is the difference between CyberLink PowerDirector 11 and 10? Error: PowerDirector. What do I do if I encounter this message? Can I enter a serial number to activate the trial version of CyberLink PowerDirector as a full version? What is the difference between CyberLink PowerDirector 10 versions? What is BDXL? What is x. What is the difference between CyberLink PowerDirector 9 and 10?
How do I preview video in 3D mode? What are the supported file formats in CyberLink PowerDirector 10? What are the minimum system requirements for CyberLink PowerDirector 10? What is component activation in CyberLink PowerDirector? Does CyberLink PowerDirector support production in an audio file format?
What is the difference between 3D and 3D-Like effects? I made a video that uses SmartSound background music. After I uploaded it to YouTube, the music was removed by YouTube due to copyright music infringement. My PowerDirector crashes when I enter the Create Disc page with the "initializing module" message popping up.
I get the message "PowerDirector has stopped working" at startup. Why is the preview quality unclear when I preview video clips on the timeline? Why is there no sound or audio when I import a. What is a. How do I determine which shutter glasses are for my 3D display? Where can I find more information or tutorial videos about how to use PowerDirector?
Can I directly modify text content in the Menu Designer? Can I shorten or extend the length of a media clip by dragging it? How do I add date and time information to my video when capturing from my camcorder in CyberLink PowerDirector?
How do I provide a dump file? Where can I find video tutorials to help me speed up the learning process for CyberLink products? Burning of a disc was unsuccessful and received error code eEB in PowerDirector 9.
What are the feature components that I need to activate in PowerDirector 9? I have a problem when launch PowerDirector 9 and got the message "PowerDirector has stopped working" at startup. What is the difference between CyberLink PowerDirector 8 and 9?
Which devices are supported? Are there any limitations while using the QuickScan function?
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